Hi, Did you ever ring executives of domestic customer care within last three months, Now a days, they became smart. Let's find out how ! make a call in any domestic customer care, which asked you for your feedback after interaction, doesn't matter the service provider & yes do one thing, behave like simple village people; ask for any Mobile Number Portability offer or if your balance is deducted then ask for reversal. These smart executives will expand the time span of interaction (This activity ensure them that the call will not be audit) & then they ask you directly to send YES in favour of them, sometimes they provide you false information, that you will get the benefit whatever you want when you will send positive feedback. Some more smart executives send a message on your cell number that if you want the benefit then send YES as a feedback. The most worst thing is that if you send your feedback as negative then they will start to push a lot of sms by their CRM. It can ail you but no one wants to listen you because positive feedback enriches company's data, market value & customer satisfaction index. Although some corporate managers are against it but they can not monitor these executives 24*7. Thank you friends.
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